Refund and Return Policy - Fairprice Toners and ink

Fairprice Toners and Ink will gladly refund or credit goods returned within a reasonable time (generally 3 days), provided the goods are in original condition, original packaging, current version, and not a special order, hardware, peripheral, or clearance item.
Otherwise, we will make our best effort to arrange an exchange with the manufacturer or accept the goods back for resale.
The return period for defective products due to manufacturing faults is strictly 24 hours from the date of sale.
Customers outside Nairobi should communicate with Fairprice Toners and Ink to facilitate the return.
No returns will be accepted on products sold/delivered as sealed. Manufacturer warranties apply.
A credit note for the full purchase price may be issued if returns take place within 48 hours, provided the goods are in their original packaging, including all manuals and software, and are in resalable condition.
Credit notes may be issued for goods returned after 48 hours but within five (5) days of purchase.
All goods returned must be correctly packaged. Goods should be returned in the packaging in which they were received, with all outer boxes and inner packaging intact.
Items not correctly packaged will attract a minimum 15% handling charge.
Original invoices must be presented with all returns.
No credit will be issued at all if the return is made more than 3 days after purchase.